ACCESSIBILITY STATEMENT

We have implemented the following features to improve accessibility on our website:

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1. Navigation and Structure

• Clear Navigation: Consistent navigation menu structure across all pages

• Logical Heading Structure: Proper use of heading tags (H1, H2, H3) to organize content hierarchically

• Skip Navigation Links: Option to skip directly to main content

• Descriptive Links: Link text clearly describes the destination or purpose

• Breadcrumb Navigation: Easy-to-follow path showing your location within the website

2. Content and Readability

• Clear Language: Plain language and straightforward content without unnecessary jargon

• Readable Text: Sufficient color contrast between text and background (minimum 4.5:1 ratio)

• Resizable Text: Text can be enlarged up to 200% without loss of functionality

• Font Choices: Legible, sans-serif fonts optimized for screen reading

• Line Spacing: Adequate spacing between lines and paragraphs for improved readability

• Paragraph Structure: Content broken into manageable sections with clear headings

3. Visual Elements

• Alt Text for Images: Descriptive alternative text for all meaningful images

• Decorative Images: Properly marked as decorative for screen readers to skip

• Color Independence: Information is not conveyed by color alone

• High Contrast Mode: Website remains functional in high contrast viewing modes

• Video/Audio Content: Captions and transcripts provided where applicable

4. Forms and Interactive Elements

• Form Labels: Clear labels associated with all form fields

• Error Identification: Clear error messages with suggestions for correction

• Keyboard Navigation: All interactive elements accessible via keyboard (Tab, Enter, Space)

• Focus Indicators: Visible focus indicators when navigating with keyboard

• Required Fields: Clearly marked and explained

5. Mobile and Device Compatibility

• Responsive Design: Website adapts to different screen sizes and devices

• Touch-Friendly: Interactive elements sized appropriately for touch screens

• Screen Reader Compatible: Works with common screen readers (JAWS, NVDA, VoiceOver)

• Zoom Functionality: Supports pinch-to-zoom on mobile devices

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ASSISTIVE TECHNOLOGY COMPATIBILITY

Our website is designed to work with the following assistive technologies:

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• Screen Readers: JAWS, NVDA, VoiceOver, TalkBack

• Speech Recognition Software: Dragon NaturallySpeaking

• Screen Magnification Software: ZoomText, Windows Magnifier

• Browser Accessibility Features: Built-in zoom, high contrast modes, text-to-speech

• Keyboard-Only Navigation: Full functionality without a mouse

ONGOING EFFORTS

Accessibility is an ongoing commitment. We continuously work to improve the accessibility of our website through:

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• Regular Accessibility Audits: Periodic reviews to identify and address accessibility barriers

• User Testing: Testing with assistive technologies and gathering feedback from users with disabilities

• Staff Training: Educating our team on accessibility best practices

• Design Standards: Incorporating accessibility into all new features and content

• Third-Party Monitoring: Using automated tools to identify potential accessibility issues

KNOWN LIMITATIONS

While we strive for full accessibility, we acknowledge the following current limitations:

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• Third-Party Content: Some embedded content (e.g., social media feeds, maps) may have accessibility limitations beyond our control

• PDF Documents: Some older PDF documents may not be fully accessible. We are working to remediate these documents or provide accessible alternatives

• Legacy Content: Older content is being updated to meet current accessibility standards

• Image-Heavy Galleries: Some project photos may have limited alt text descriptions. We are working to improve these descriptions

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We are actively working to address these limitations and improve accessibility across all areas of our website.

ACCESSIBLE ALTERNATIVES

If you encounter accessibility barriers on our website or require information in an alternative format, we offer the following options:

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Alternative Ways to Access Information

• Phone Support: Call us at (778) 840-8452 to speak with a team member who can provide information, answer questions, or schedule services

• Email Communication: Email us at mike@soleelectric.ca for detailed information about our services, quotes, or scheduling

• In-Person Consultation: We can arrange in-person meetings at your location or our office to discuss your electrical needs

• Alternative Formats: Upon request, we can provide information in alternative formats such as:

  • Large print documents

  • Plain text emails

  • Verbal explanations over the phone

  • Simplified content summaries

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Service Accessibility

We are committed to providing accessible electrical services:

• Clear Communication: We explain electrical issues, solutions, and pricing in clear, understandable language

• Flexible Scheduling: Accommodations for scheduling appointments that meet your needs

• Physical Accessibility: Our technicians can work around mobility considerations in your home or building

• Written Documentation: All quotes, invoices, and service documentation provided in clear, readable format

FEEDBACK AND ASSISTANCE

We welcome feedback on the accessibility of our website and services. Your input helps us improve and ensure that our website is accessible to all users.

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How to Report Accessibility Barriers

If you encounter an accessibility barrier on our website or while using our services, please contact us:

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Accessibility Coordinator
Sole Electric Ltd.
14-62 Fawcett Rd.
Coquitlam, BC V3K 6V2

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Phone: (778) 840-8452
Email: mike@soleelectric.ca

Business Hours: Monday–Friday, 8:00 AM – 6:00 PM

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When reporting an accessibility issue, please provide:

• A description of the accessibility barrier you encountered

• The page or feature where you experienced the issue

• The assistive technology or browser you were using (if applicable)

• Any suggestions you have for improvement

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We will respond to accessibility feedback within five (5) business days and work to address reported issues as quickly as possible.

ACCESSIBILITY STANDARDS AND COMPLIANCE

Sole Electric Ltd. is committed to meeting the following accessibility standards:

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Web Content Accessibility Guidelines (WCAG) 2.1

Our website aims to conform to WCAG 2.1 Level AA standards, which include:

• Perceivable: Information and user interface components must be presentable to users in ways they can perceive

• Operable: User interface components and navigation must be operable

• Understandable: Information and operation of the user interface must be understandable

• Robust: Content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies

Applicable Legislation

We strive to comply with:

• Accessible Canada Act (ACA): Federal accessibility legislation

• British Columbia Accessibility Legislation: Provincial accessibility requirements

• Canadian Human Rights Act: Non-discrimination in service provision

THIRD-PARTY CONTENT AND SERVICES

Our website may contain links to third-party websites or services (e.g., social media platforms, Google Maps, payment processors) that are not under our control. We cannot guarantee the accessibility of third-party content, but we select partners who demonstrate a commitment to accessibility whenever possible.

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Third-party services on our website:

• Social Media: Instagram, Facebook (accessibility governed by their respective platforms)

• Maps: Google Maps (accessibility features provided by Google)

• Business Management: Jobber (for scheduling and invoicing)

• Payment Processing: Third-party payment processors with their own accessibility standards

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We encourage users to contact us directly if third-party content creates accessibility barriers to accessing our services.

ACCESSIBILITY IMPROVEMENTS

We are committed to continuous improvement. Recent and planned accessibility enhancements include:

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Recent Improvements

• Implementation of proper heading structure across all pages

• Addition of descriptive alt text for all service images

• Improved color contrast for text and interactive elements

• Keyboard navigation optimization

• Mobile responsiveness improvements

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Planned Improvements

• Enhanced screen reader compatibility for project galleries

• Addition of video content with captions for electrical safety tips

• Improved form field instructions and error messaging

• Accessibility audit of all PDF documents

• Implementation of accessibility testing in our content creation process

TRAINING AND AWARENESS

Our team is committed to understanding and implementing accessibility best practices:

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• Regular training on creating accessible content

• Education on communicating with clients who have disabilities

• Understanding of assistive technologies and their use

• Awareness of accessibility legislation and standards

• Incorporation of accessibility into business processes

ALTERNATIVE CONTACT METHODS

If our website is not accessible to you, we offer multiple ways to access our services:

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Phone

Call us at (778) 840-8452 during business hours (Monday–Friday, 8 AM – 6 PM) to:

• Request service quotes

• Schedule appointments

• Ask questions about electrical services

• Receive information in alternative formats

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Email

Email us at mike@soleelectric.ca anytime for:

• Detailed service inquiries

• Quote requests

• Scheduling appointments

• Requesting information in accessible formats

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In-Person

Visit or arrange a consultation at: 14-62 Fawcett Rd., Coquitlam, BC V3K 6V2

We can meet at your location to discuss electrical needs and provide quotes.

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Social Media

Reach us via direct message on Instagram: @soleelectric

DOCUMENT ACCESSIBILITY

If you require any document on our website in an alternative format, please contact us and we will provide:

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• Large print versions

• Plain text versions

• Email summaries

• Verbal explanations over the phone

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We will make reasonable efforts to provide documents in your preferred accessible format within five (5) business days of your request.

TECHNICAL SPECIFICATIONS

Our website's accessibility relies on the following technologies:

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• HTML5: Semantic markup for proper structure

• CSS3: Styling that maintains accessibility across devices

• JavaScript: Progressive enhancement ensuring core functionality without JavaScript

• ARIA (Accessible Rich Internet Applications): Enhanced accessibility for dynamic content

• Responsive Design: Adapts to various screen sizes and devices

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The website is designed to work with:

• Modern web browsers (Chrome, Firefox, Safari, Edge)

• Screen readers (JAWS, NVDA, VoiceOver)

• Keyboard-only navigation

• Zoom functionality up to 200%