Privacy Policy

Effective date: May 8, 2026
Last Updated: May 8, 2026

1. INTRODUCTION

Sole Electric Ltd. ("we," "us," or "our") is committed to protecting the privacy and confidentiality of personal information collected from our clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

By engaging our electrical services, contacting us, or using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. INFORMATION WE COLLECT

We collect personal information that is necessary to provide electrical services, respond to inquiries, and operate our business effectively.

2.1 Personal Information Collected Directly from You

When you contact us or engage our services, we may collect:

Contact Information: Full name, phone number(s), email address, mailing address, service address
Property Information: Property details, electrical system information, service history
Service Details: Description of electrical issues, service requests, project specifications
Payment Information: Credit card details (processed through secure payment processors), billing address, payment history
Communication Records: Phone call records, email correspondence, text messages, social media messages
Identification Information: Government-issued ID (when required for permit applications or regulatory compliance)
Voice Recordings: Phone conversations may be recorded for quality assurance, training, and dispute resolution purposes

2.2 Information Collected Through Technology

We collect certain information automatically when you interact with our digital services:

Website Usage Data: IP address, browser type, pages visited, time spent on pages, referring website
Social Media Interactions: Public profile information, messages, comments, and engagement when you interact with our social media accounts (Instagram, Facebook)
Device Information: Device type, operating system, unique device identifiers
Location Data: General location information based on IP address or device settings (for service area verification)

2.3 Information from Third-Party Sources

We may receive information about you from:

Jobber (Business Management Software): We use Jobber to manage scheduling, invoicing, customer records, and service history. Information stored in Jobber includes all data collected directly from you.
Payment Processors: Transaction information from credit card processors and payment gateways
Referral Sources: Contact information and project details from clients, contractors, property managers, or other referral sources
Public Records: Property ownership records, permit information (when relevant to electrical work)

3. HOW WE USE YOUR INFORMATION

We use personal information for the following purposes:

3.1 Service Delivery

Scheduling electrical service appointments
Performing electrical work, troubleshooting, repairs, and installations
Communicating about service appointments, project status, and completion
Providing estimates, quotes, and invoices
Processing payments and maintaining financial records
Obtaining necessary permits and coordinating municipal inspections
Maintaining service records and warranty information

3.2 Business Operations

Managing customer relationships through Jobber software
Maintaining business records and documentation
Quality assurance and service improvement
Training staff and reviewing service quality
Addressing customer service inquiries and concerns
Resolving disputes or complaints

3.3 Communication and Marketing

Responding to inquiries via phone, email, text message, or social media
Sending appointment reminders and follow-up communications
Providing service-related updates and notifications
Marketing our services (with consent where required)
Sharing educational content about electrical safety and maintenance

3.4 Legal and Regulatory Compliance

Complying with BC electrical regulations and building codes
Maintaining records as required by law (including WorkSafeBC requirements)
Responding to legal requests, court orders, or regulatory investigations
Protecting our legal rights and defending against claims
Preventing fraud and ensuring workplace safety

3.5 Use of AI Platforms

We may use artificial intelligence platforms such as ChatGPT (OpenAI) and Claude AI (Anthropic) to:

Draft or improve business communications (emails, proposals, estimates)
Generate educational content for our website or social media
Assist with administrative tasks and documentation
Improve customer service responses

Important: We do NOT input sensitive personal information (credit card numbers, government IDs, confidential details) into AI platforms. Only general business information and anonymized data may be used for AI assistance.

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 Service Providers and Business Tools

We share personal information with trusted third-party service providers who assist us in operating our business:

Jobber (Business Management Software): Customer data, scheduling, invoicing, and service records are stored on Jobber's secure servers. Jobber's privacy practices are governed by their own privacy policy.
Payment Processors: Payment information is shared with credit card processors and payment gateways to complete transactions securely.
Cloud Storage Services: Business records, documents, and files may be stored on secure cloud platforms (e.g., Google Drive, Dropbox).
Email and Communication Services: Email service providers (e.g., Gmail) and messaging platforms facilitate our communications with you.
Website Hosting: Our website is hosted by third-party providers who may have access to website visitor data.
AI Platforms: General, non-sensitive business information may be processed by AI platforms (ChatGPT, Claude AI) to assist with business operations. Sensitive personal information is NEVER shared with AI platforms.

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose personal information when required or permitted by law:

Municipal authorities for permit applications and electrical inspections
WorkSafeBC for workplace safety compliance
Law enforcement agencies pursuant to legal process (warrants, subpoenas, court orders)
Regulatory bodies investigating complaints or licensing matters
Tax authorities, as required by Canadian tax laws

4.3 Business Transfers

If Sole Electric Ltd. is sold, merged, or otherwise transferred to another entity, your personal information may be transferred to the acquiring entity as part of the business assets.

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent, such as:

Sharing your project photos or testimonials on our website or social media (with your permission)
Providing your contact information to partner contractors or suppliers (with your authorization)
Sharing information with property managers or strata councils (when you are a tenant or unit owner)

5. DATA SECURITY

We implement reasonable physical, technical, and administrative safeguards to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Security Measures

Jobber Security: Customer data stored in Jobber is protected by Jobber's enterprise-level security measures, including encryption, secure servers, and access controls.
Payment Security: Credit card information is processed through PCI-DSS compliant payment processors. We do not store complete credit card numbers.
Password Protection: Access to business systems and software is password-protected and limited to authorized personnel only.
Secure Communications: Email and messaging communications may be encrypted where available.
Physical Security: Paper records containing personal information are stored in secure, locked locations.
Device Security: Business devices (computers, phones, tablets) are password-protected and use security software.

5.2 Limitations

While we take reasonable precautions to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your personal information.

6. DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.

6.1 Retention Periods

Active Client Records: Maintained in Jobber for the duration of the business relationship and for a reasonable period thereafter for warranty, service history, and potential future service needs.
Service Records: Electrical work records, permits, inspection reports, and invoices are retained for seven (7) years following service completion, as required by Canadian tax laws and BC electrical regulations.
Payment Records: Financial transaction records are retained for seven (7) years as required by Canadian tax laws.
Communication Records: Email, phone records, and messages are retained for business purposes and dispute resolution for up to three (3) years.
Marketing Communications: Contact information for marketing purposes is retained until you opt out or request deletion.

6.2 Secure Disposal

When personal information is no longer required, we securely dispose of it by:

Permanently deleting electronic records
Shredding or destroying paper documents
Removing data from Jobber and other business systems

7. YOUR PRIVACY RIGHTS

Under BC PIPA and federal PIPEDA, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information within a reasonable timeframe (typically 30 days).

7.2 Right to Correction

If you believe any personal information we hold about you is inaccurate, incomplete, or outdated, you may request that we correct it. We will make reasonable efforts to correct the information promptly.

7.3 Right to Withdraw Consent

You may withdraw your consent for certain uses of your personal information at any time, subject to legal and contractual restrictions. For example:

You may opt out of marketing communications by contacting us or clicking "unsubscribe" in emails.
You may request that we stop using AI platforms for business communications related to your account.

Withdrawing consent may affect our ability to provide certain services to you.

7.4 Right to Request Deletion

You may request that we delete your personal information in certain circumstances. However, we may be required to retain certain information to comply with legal obligations (e.g., tax records, warranty obligations, service history for liability purposes).

8. CONSENT

By engaging our services, contacting us, or using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

8.1 Express Consent

In certain circumstances, we will obtain your express (explicit) consent before collecting or using personal information, such as:

Recording phone calls for quality assurance
Using your project photos or testimonials for marketing purposes
Sharing your information with third parties beyond those outlined in this policy

8.2 Implied Consent

In some situations, your consent may be implied by your actions, such as:

Providing your contact information when requesting a quote or service
Contacting us via email, phone, or social media
Proceeding with service after receiving an estimate

8.3 Withdrawing Consent

You may withdraw consent at any time by contacting us using the information provided in Section 11. Please note that withdrawing consent may impact our ability to provide services or respond to your inquiries.

9. THIRD-PARTY LINKS AND SERVICES

Our website or social media may contain links to third-party websites or services (e.g., Jobber, payment processors, social media platforms). This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party services you use.

9.1 Social Media

When you interact with our social media accounts (Instagram), your interactions are governed by the privacy policies of those platforms. We may collect publicly available information from your social media profiles when you engage with us.

9.2 Jobber

Jobber is our business management software provider. Information stored in Jobber is subject to Jobber's privacy policy and security practices. For more information, visit: https://getjobber.com/privacy/

9.3 AI Platforms

When we use AI platforms (ChatGPT, Claude AI) for business purposes, we ensure that sensitive personal information is NOT shared with these platforms. AI platforms have their own privacy policies governing data use. We use these tools in compliance with their terms of service.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

We will notify you of significant changes by:

Posting the updated Privacy Policy on our website
Sending an email notification to active clients (where email addresses are on file)
Providing notice during your next service appointment

Your continued use of our services after changes are made constitutes your acceptance of the updated Privacy Policy.

11. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

Privacy Officer
Sole Electric Ltd.
14-62 Fawcett Rd.
Coquitlam, BC V3K 6V2

Phone: (778) 840-8452
Email: mike@soleelectric.ca

Business Hours: Monday–Friday, 8:00 AM – 6:00 PM

We will respond to your inquiry within a reasonable timeframe (typically 30 days).

12. SPECIFIC DISCLOSURES

12.1 Phone Call Recording

Phone calls to or from Sole Electric may be recorded for quality assurance, training, and dispute resolution purposes. By calling us, you consent to call recording. If you do not wish to be recorded, please inform us at the beginning of the call.

12.2 Use of Jobber Software

We use Jobber, a cloud-based business management platform, to manage customer information, scheduling, invoicing, and service records. Jobber stores data on secure servers and complies with applicable privacy laws. For more information about Jobber's privacy practices, visit: https://getjobber.com/privacy/

12.3 Use of AI Platforms

We may use AI platforms (ChatGPT, Claude AI) to improve business communications, generate content, and assist with administrative tasks. We do NOT share sensitive personal information (credit card details, government IDs, confidential data) with AI platforms. Only general, anonymized, or non-sensitive business information may be used.

12.4 Social Media

We maintain social media accounts on platforms such as Instagram and Facebook. When you interact with us on social media (comments, messages, posts), your interactions are public or visible according to the platform's privacy settings. We may use publicly available information from your social media profiles when you engage with us.

12.5 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, please have a parent or guardian contact us on your behalf.

13. JURISDICTION

This Privacy Policy is governed by the laws of British Columbia and Canada. Sole Electric Ltd. operates in British Columbia and complies with BC PIPA and federal PIPEDA.

14. ACKNOWLEDGMENT

By engaging our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

Sole Electric Ltd.
Licensed Electrician – FSR-B Certified
Serving Coquitlam and the Lower Mainland

Phone: (778) 840-8452
Email: mike@soleelectric.ca
Website: www.soleelectric.ca

Instagram: @soleelectric